Information We Collect
When you call us, fill out a form, or book a service, we collect the details you share so we can help you. That includes your name, phone number, email address, service address, and a description of your water heater issue.
If you pay by card or another method, our payment processor handles your payment details. We do not store full card numbers on our systems. We may also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and pages you view.
How We Use Information
We use your information to schedule your service, send a technician to your home, provide an upfront price, complete the repair or replacement, and follow up on the work.
We also use your contact details to answer questions, send appointment reminders, and share updates about your service. With your permission, we may send occasional maintenance tips or offers that are relevant to your water heater.
Cookies and Tracking
Our website uses cookies and similar tools to keep the site working properly and to understand how visitors use it. Cookies help us remember your preferences and improve your experience.
You can set your browser to block or delete cookies. If you do, some parts of our website may not work as smoothly, but you can still call us at +16015310808 to get help.
Analytics and Third-Party Tools
We use trusted third-party services, like analytics providers and scheduling tools, to help us run our website and serve you better. These tools may collect information about your visit, such as pages viewed and how you found us.
These providers have their own privacy policies. We choose partners who respect your privacy and only share the information needed to perform their specific job.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when necessary to complete your service or when the law requires it.
For example, we may share your address and service details with the technician assigned to your job. We may also share information with payment processors, scheduling software, or legal authorities if we are required to do so.
Data Retention
We keep your information for as long as we need it to provide service, maintain your records, and meet legal or accounting requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and using reputable service providers.
No method of transmission over the internet is completely secure, but we work hard to safeguard what you share with us.
User Rights
You have the right to ask what personal information we have about you, request a copy, ask us to correct it, or request that we delete it. You can also opt out of marketing messages at any time.
To make a request, just call us at +16015310808 or send an email to [email protected]. We will respond within a reasonable time.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.